Question 1

Are Wuzhi Dongfang products handmade?

Accepted Answer

Yes, all our products come from deep collaboration with artisans. Ceramics are hand-thrown in Jingdezhen and Yixing; tea is hand-plucked in Fujian and Yunnan; incense is hand-blended using natural botanical ingredients; textiles are crafted using traditional plant dyeing techniques in Guizhou and Kyoto.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we offer free worldwide shipping on all orders via DHL Express and EMS. Most orders arrive within 7-15 business days. Packages are wrapped with multiple layers of protection.

Question 3

What is the difference between handmade and industrial ceramics?

Accepted Answer

Handmade ceramics are individually thrown on a pottery wheel with subtle variations, fired at 1350°C for denser body. Industrial ceramics are mold-produced identically. Handmade pieces develop a beautiful patina over time.

Question 4

What is plant dyeing?

Accepted Answer

Plant dyeing uses natural plants as dye sources (indigo, tea, persimmon). It contains no harmful chemicals, is safe for food contact, environmentally friendly, and produces unique colors that mellow beautifully with use.

Question 5

What is your return policy?

Accepted Answer

We offer 7-day no-questions-asked returns. Products must be unused and in original packaging. We cover return shipping costs. Damaged items are replaced free of charge within 48 hours of receipt.

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